We offer 5 specially designed, short Customer Service courses. All qualifications are accredited by City & Guilds and successful participants will receive a nationally recognised qualification. These courses can be delivered as two (for Level 2) or three day (for Level 3) workshops or as separate half day sessions depending on the demands of your business.
To keep the costs down the course price covers delivery which takes place at either your workplace or our own premises and does not include lunch or refreshments. If you wish to hold the course at a named location or to have refreshments provided these requests can be accommodated for an added fee.
Download the course info sheet for more information...
Download Level 2 Award in Customer Service Delivery
Download Level 2 Award in Customer Service Improvement
Download Level 3 Award in Leading Customer Service
Download Level 2 Award in Principles of Customer Service
Download Level 3 Award in Supervising Customer Service Performance
We will be delivering Retail Apprenticeships at Level 2 and Higher Management Apprenticeships at Level 3.
For further information please download the relevant information sheet or email
Useful Link: www.apprenticeships.org.uk
Download Apprenticeships Info Sheet for Learners PDF
Download Apprenticeships Info Sheet for Employers PDF